Complaints Policy

Our commitment to listeners

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide.

  • It can be about anything and could include
  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive a poor quality service
  • When you have a problem with a member of staff

How to make a complaint

If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below.

By email at This email address is being protected from spambots. You need JavaScript enabled to view it.

In writing to our station manager at

Station Manager,
Raaj FM,
2 Lombard Street West
West Bromwich
West Midlands
B70 8EF

 

By phone on 0121 525 8846.

In person at one of our offices.

Your complaint will be fully investigated and a response issued within 10 working days.

If you are unhappy with the response you can contact the Chairperson by email.

Chairperson

Raaj FM

2 Lombard Street West

West Bromwich

West Midlands

B70 8EF

If You are Still Unhappy

If you are still unhappy with our response you can contact the Ofcom

Ofcom

Riverside House

2a Southwark Bridge Road

London

 

Details on how to complain to the Ofcom can be found at http://consumers.ofcom.org.uk/tell-us

 

Response times

We will acknowledge receipt of your complaint within 2 working days.

We will issue a full response within 10 working days.

If there is a delay in responding we will keep you informed of our progress.

Comments

We are happy to receive any other comments on our service to customers.

Please contact us in any of the ways mentioned above or complete a comment card at any of our offices. Alternatively you can email us from the contact us section of our website.

About

  • The best in Asian music, entertainment and news. Listen 91.3FM, online at www.raajfm.com and on all smart phones via Radioplayer App.

Contact us

2 Lombard Street West
West Bromwich, West Midlands B70 8EF
UK
0121 525 8846
raajfm.com